Endpoint Support
Windows 10/11 support, hardware and software troubleshooting, access issues, connectivity problems, and professional front-line assistance.
Student Worker • Computer Support Specialist
Modern IT support with a dependable, people-first edge
I’m Damien Clark, an entry-level IT professional with university enterprise support experience across endpoint troubleshooting, deployment workflows, documentation, conference-room readiness, and day-to-day operational support.
2+ yearsHands-on support in a university enterprise environment
80–100 usersSupported across a professional office setting
45% fasterAverage ticket resolution through stronger documentation workflows
What I bring
My best work sits at the intersection of technical reliability, user communication, and operational consistency. I focus on making support environments easier to run and easier for people to use.
Operational Execution
Imaging, deployment, asset tracking, office setup, user onboarding support, and consistent follow-through inside structured workflows.
User Experience
Conference room readiness, board-meeting support, stronger documentation, and a calm support presence in visible, high-pressure settings.
Representative work
My portfolio is built around practical case studies that translate support and operations work into clear value for hiring managers.
- Enterprise user support for 80–100 users in a university office environment
- Imaging and deployment support for standardized system rollout
- Documentation that improved workflow consistency and resolution speed
- Home lab work with TrueNAS SCALE, SMB shares, Docker, and systems troubleshooting
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