I work best in environments where strong technical fundamentals, dependable service, and continuous learning matter. My goal is to keep growing into stronger desktop support, systems support, and infrastructure-adjacent roles.
I have over two years of hands-on support experience in a university enterprise environment. My background includes endpoint troubleshooting, deployment assistance, documentation, inventory support, conference-heavy spaces, and user-facing technical operations.
Bachelor of Science in Information Technology Services with a minor in Business Administration from Mississippi State University, plus graduate study in Sports Administration.
I am targeting desktop support, IT support, and operational infrastructure roles where I can expand enterprise, systems, and networking capability over time.
Calm under pressure, comfortable in visible support situations, and focused on creating dependable outcomes for both users and internal teams.
These are the areas where I already have practical exposure and want to keep getting deeper.
TCP/IP, IP configuration, DHCP/DNS fundamentals, LAN/WAN troubleshooting, basic VLAN and routing concepts, and network-connected system support.
Virtualization, storage concepts, Docker, TrueNAS SCALE, SMB share configuration, and practical troubleshooting through home lab work.
Imaging, user provisioning, conference room readiness, endpoint standardization, documentation quality, and professional support delivery.