These case studies translate support and operations experience into concrete examples that hiring managers can scan quickly and understand clearly.
Context: University enterprise office environment supporting 80–100 users.
Focus: Hardware and software troubleshooting, account access issues, connectivity problems, and responsive front-line support.
Value: Demonstrates professionalism, consistency, and the ability to keep end users productive in a structured environment.
Context: Standardized system setup and secure provisioning for user devices.
Focus: Imaging, deployment assistance, office setup, network-connected device readiness, and handoff quality.
Value: Shows operational discipline and readiness for endpoint-focused support teams.
Context: Internal support and conference room procedures needed stronger consistency.
Focus: Imaging, onboarding, troubleshooting, and room-use documentation that improved knowledge transfer.
Value: Supports the 45% reduction in average ticket resolution time through better internal workflow clarity.
Built and maintained a TrueNAS SCALE environment with RAID storage, SMB shares, Docker containers, and network-connected services for hands-on learning in storage, permissions, virtualization, and systems troubleshooting.