Experience

Hands-on experience in real support environments

My experience reflects enterprise user support, endpoint deployment, workflow documentation, and leadership in settings where responsiveness and consistency matter.

80–100Users supported across the university foundation environment

10–15Technical issues resolved weekly across access, connectivity, hardware, and software

45%Reduction in average ticket resolution time through improved documentation

Student Worker, Computer Support Specialist

Mississippi State University Foundation

July 2023 – Present

Provide front-line IT support for a university enterprise environment across Windows 10/11 systems and basic Unix exposure. Responsibilities include resolving account and connectivity issues, assisting with imaging and secure provisioning, preparing office setups, updating inventory data, and supporting conference-heavy spaces and large board meetings.

Endpoint troubleshootingImaging & deploymentAsset trackingConference room supportDocumentationMicrosoft Access

CyberPatriot Team Captain

NJROTC Program

2018 – 2021

Led a 5–8 member cybersecurity team in Air Force Association national competitions. Built a strong base in system hardening, virtualization, Windows and Ubuntu troubleshooting, and team coordination under competitive pressure.

3rd place statewideGold TierVMwareSecurity fundamentals

Tools and platforms

Windows 10/11Windows Server (basic)UbuntuArchKali LinuxKACECisco Secure EndpointMicrosoft Remote DesktopActive Directory (basic)Microsoft AccessVMware WorkstationTrueNAS SCALEDockerBash

What this experience signals

Comfort with visible, user-facing support responsibility
Ability to work inside documented, repeatable operational processes
Growing infrastructure and networking foundation beyond basic help desk tasks
Strong fit for desktop support, technical operations, and enterprise endpoint teams